My Care Friend

24 hours care, 24 hours care, polish caregivers, care at home

My Care Friend
90 Reviews i
published (99%)
out of 91 reviews
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My Care Friend was created so that no one has to give up their independence and dignity in the autumn of life. Over the past 10 years, we have specialized in providing affordable senior care solutions for both residential and business clients.


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Contact information

My Care Friend
Wawrzyniaka 2
53-022 Wrocław
Poland
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MyCareFriend

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Review from 02/23/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Care
Maintenance
Service
Atmosphere
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Top competencies

Contact person

4.92 out of 5
13 Reviews

Time in care

4.85 out of 5
13 Reviews

Reliability

5.00 out of 5
12 Reviews

90 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
We are very satisfied with your agency and with our 'Elli' in every respect. She is a friendly and helpful pearl.
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Customer review & rating for:
My Care Friend
02/23/2024Anonymously
My Care Friend Comment from My Care Friend:
We are extremely pleased to hear that you are so satisfied with our agency and with 'Elli' in particular. We very much appreciate your words and will of course pass on your praise to 'Elli'. It is our goal that our customers feel well looked after and understood. Thank you very much for your trust and your positive feedback.
Best regards,
My Care Friend Team
5.00 out of 5
Excellent
Recommendation
Anna is a calm, balanced, caring and empathetic woman; she is a pearl!
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Customer review & rating for:
My Care Friend
12/13/2023Henning W.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback about Anna! We are delighted to hear that she exceeded your expectations. We are proud of our team and their commitment to improving the daily lives of our seniors. Your praise is a valuable recognition for us all.
Best regards,
My Care Friend Team
5.00 out of 5
Excellent
Recommendation
Everything works as promised! The profiles of the caregivers are right, the service is always available, friendly and solves any problems immediately, communication is in German, the invoices are as agreed, me and my father are very satisfied and can only recommend My Care Friend.
Benedikt Olbricht
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Customer review & rating for:
My Care Friend
12/03/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your positive review! We are pleased to hear that everything is working as promised and that you are happy with the profiles of our caregivers. Our team is always keen to provide a friendly and approachable service to resolve any issues immediately. It's great to know that you and your father are very happy with our communication, billing and overall service. Your recommendation means a lot to us. Thank you for your trust in My Care Friend!
5.00 out of 5
Excellent
Recommendation
Mrs. Ewa came from Poland to take care of my husband in the middle of September. She is great in nursing and cooking.
She is punctual, independent, reliable and responsible. My husband and I are very satisfied.
I can only recommend My Care Friend care. They are really well organized. Great carers,
top service to our complete satisfaction.
Panagiotis and Georgia
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Customer review & rating for:
My Care Friend
11/30/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you very much for your feedback! We are pleased that Ms. Ewa met your expectations and cared for your loved one with care and competence. Customer satisfaction is our top priority and it is great to hear that you are completely satisfied with our organization, caregivers and service. We greatly appreciate your recommendation and will continue to provide you with excellent care. Thank you for choosing My Care Friend as your care agency.
5.00 out of 5
Excellent
Recommendation
The cooperation works smoothly! My Care Friend is reputable and reliable, and the staff are always friendly and caring. Therefore highly recommended without reservation!
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Customer review & rating for:
My Care Friend
11/29/2023E.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are pleased to hear that the cooperation is running smoothly and that you find our agency to be serious and reliable. Our friendly and caring team is committed to meeting the needs of our clients. We are grateful for your unreserved recommendation and will be happy to assist you at any time. Thank you for choosing My Care Friend!
5.00 out of 5
Excellent
Recommendation
My Care Friend is the second agency we have used to provide care for my mother. The contact with the agency is excellent. The team is always available, emails are answered immediately and you can get in touch by phone at any time. With our previous agency, it wasn't possible to get anyone on the phone. Everything was only possible by email.
Our caregiver is an angel and my mother is very happy. The agency keeps to all agreements. The price is okay, travel costs are included. Our previous agency was definitely more expensive. I am very satisfied and hope that we will be as lucky with the next caregiver. Many thanks to My Care Friend
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Customer review & rating for:
My Care Friend
11/28/2023Corinna S.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. Our team does everything to ensure excellent contact and smooth communication. We are particularly pleased to hear that your mother is happy with her caregiver. We pride ourselves on sticking to all agreements and providing you with value for money. We appreciate your trust in My Care Friend and hope you have a positive experience with your next caregiver. Thank you for your review!
5.00 out of 5
Excellent
Recommendation
The customer service at My Care Friend is simply outstanding. From the very beginning, the team was incredibly helpful and responsive, whether it was over the phone or via email. I always felt very well looked after and my questions were answered promptly.

I was particularly impressed with the efficiency of communication. Every contact with the team was smooth and straightforward, and I always felt like a valued customer.

Overall, I highly recommend My Care Friend for their exceptional customer service. They truly go above and beyond to meet the needs of their customers. Thank you so much for your outstanding support.
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Customer review & rating for:
My Care Friend
06/28/2023S.
My Care Friend Comment from My Care Friend:
Thank you for your positive review and your confidence in our customer service at My Care Friend. We are very pleased that you are satisfied with our support.

It is our goal to always provide the best possible service to our customers. We place a high priority on quick and efficient communication to promptly address your questions and concerns. We are pleased to hear that you appreciate our helpfulness and responsiveness.

We always strive to meet the needs of our customers and provide you with first-class service. Your positive feedback is a confirmation of our efforts.

Thank you for your trust and recommendation. We are happy to serve you and continue to provide you with our exceptional customer service.
5.00 out of 5
Excellent
Recommendation
I came here by chance. But already during the conversations with the representatives there is an amazing atmosphere. And the mother praises the caregiver so much that it is shocking! Bravo! Great job, you are really well organized. It's nice to work with you and I know that I can always count on a call to support and not be left alone with my problem.
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Customer review & rating for:
My Care Friend
06/27/2023Anonymously
4.00 out of 5
Good
Recommendation
The office is very helpful and responds to questions in a very short time and helps immediately when caregivers need to be replaced. Unfortunately, to start with My Care Friend, we had two caregivers that did not work and had to be replaced quickly. The third attempt worked. Therefore, only 3 out of 5 stars for quality. So if another caregiver with comparable quality to the current one is sent to us, we will continue with My Care Friend. I will then continue to share my experience here.
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Customer review & rating for:
My Care Friend
06/14/2023M.
My Care Friend Comment from My Care Friend:
Thank you for your feedback and experience with My Care Friend. We appreciate your honest review and would like to address your concerns.

We apologize for the initial inconvenience you experienced with the first two caregivers. Our goal is always to provide the highest quality of care, and we understand the importance of having reliable and appropriate caregivers for your needs. We are pleased to hear that the third caregiver met your expectations and the situation has improved.

At My Care Friend, we continually strive to learn and improve based on the feedback we receive. Your comments regarding the exchange process have been noted and we will take steps to minimize such incidents in the future.

Your satisfaction is our top priority, and we strive to provide the best care possible.

If you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your continued support and look forward to continuing to serve you with excellence.
5.00 out of 5
Excellent
Recommendation
My mother has been cared for by MyCareFriend caregivers for over a year and I have to say it was one of the best decisions ever. My mother is able to live in her familiar surroundings, receives the best care and attention, and feels comfortable despite all her ailments. I can only recommend this type of care and MyCareFriend. Thank you very much for everything.
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Customer review & rating for:
My Care Friend
05/23/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are pleased to hear that the care your mother received from MyCareFriend caregivers was one of the best decisions you made. It is important to us that our clients feel comfortable and well cared for in their familiar surroundings. Your satisfaction encourages us in our work and we will continue to do our best to provide quality care. We are grateful for the trust you have placed in us and are always available should you have any further questions or concerns. Your positive experience is an incentive for us to continuously improve our service. Thank you for your recommendation and positive feedback. We are glad that we can help your mother.
4.00 out of 5
Good
Recommendation
Friendly staff, quick responses to emails I appreciate very much. I find it a bit unfortunate that only one caregiver is presented with a profile and you have to say yes or no without the possibility of comparison. At the moment we finally have two very good caregivers.
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Customer review & rating for:
My Care Friend
05/15/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Good, Better, My Care Friend! After we had already had a mixed experience with another agency, I never thought that a change in our case could turn the tide so much. So far 2 different caregivers have been with my parents, one of them is now there for the 2nd time. Both ladies as well as the customer service work to our complete satisfaction and leave hardly any room for improvement. Clear cost structure, very great caregivers, a top service! Thank you My Care Friends! You have not only significantly improved the quality of life of the "caregivers", also the relatives are significantly relieved, because one can rely on you all. Here's to a long cooperation!

Family W. from Frankfurt
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Customer review & rating for:
My Care Friend
05/14/2023Familie W. aus F.
My Care Friend Comment from My Care Friend:
Thank you for the positive review and praise for our team! We are very pleased to hear that we were able to meet your expectations and contribute to the improvement of your loved one's quality of life. We will continue to strive to maintain our high standard of service. Here's to a long-term cooperation!
5.00 out of 5
Excellent
Recommendation
So far, a good solution to my problems has always been found.
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Customer review & rating for:
My Care Friend
05/09/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your trust! We are glad to hear that we have always found a good solution to your problems so far. We will continue to do our best to help you and provide satisfactory solutions. Do not hesitate to contact us for any further concerns. Thank you very much and continue to wish you all the best!
4.90 out of 5
Excellent
Recommendation
We have experience only in the placement of caregivers and that is tip top
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Customer review & rating for:
My Care Friend
05/05/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your great review! We are proud to say that we are very experienced in the placement of caregivers and we are glad that you are satisfied with our service. Our goal is to always provide you with the best service possible. Thank you again!
5.00 out of 5
Excellent
Recommendation
Very friendly and competent contact, our wishes and expectations were implemented, a suitable caregiver was found for my brother. That a man supports us is a wonderful experience and we would prefer to never give him away again.
Many thanks Bärbel Classen
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Customer review & rating for:
My Care Friend
05/04/2023Bärbel C.
My Care Friend Comment from My Care Friend:
Thank you very much, Mrs. Classen, for your great review! We are very happy that we were able to meet your expectations and provide you with a suitable caregiver for your brother. It is great to hear that you were pleased with our service and our friendly and knowledgeable staff. We will continue to strive to provide you and your family with the best service possible. Thank you again for your review!
5.00 out of 5
Excellent
Recommendation
Are extremely satisfied with the nice competent lady. It does not get any better than this. Thank you
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Customer review & rating for:
My Care Friend
05/04/2023Marianne N.
My Care Friend Comment from My Care Friend:
Thank you very much for the great review! We are very happy that you were satisfied with our service and staff. We will continue to do our best to provide you with an excellent customer experience. Thank you again!
5.00 out of 5
Excellent
Recommendation
Super Service! Super nurses! Super everything! I don't know how else to express my gratitude.... Really... It's amazing. Thank you, thank you, thank you. My grandfather is very happy with the care and I know we will be working with you for a long time. Don't disappoint us. Helga and the wonderful grandfather Frank
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Customer review & rating for:
My Care Friend
04/28/2023H.
My Care Friend Comment from My Care Friend:
Dear Helga and Frank,

thank you very much for your kind words and positive feedback! We are very pleased to hear that our services were helpful and appreciated. We are committed to providing quality care and support to the elderly and their families, and we are glad to hear that your grandfather is pleased with our care.

Rest assured that we will continue to do our best to meet your expectations and provide the best possible care for your grandfather. If you have any concerns or questions in the future, please do not hesitate to contact us. We look forward to continuing our partnership with you and your family.

Sincerely,
My Care Friend
5.00 out of 5
Excellent
Recommendation
One call to the agency was all it took, and I was guided through the entire process of finding a caregiver for my seriously ill mother without any problems. Since she has a degree of care, various documents were required. Everything was done according to the requirements. The service was very friendly. The caregiver was with us after 3 days - amazing! A trustworthy company and all at a reasonable price.
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Customer review & rating for:
My Care Friend
04/25/2023A.
My Care Friend Comment from My Care Friend:
Thank you very much for your positive review! We are very pleased that we were able to help you find a caregiver for your seriously ill mother and that everything went smoothly. We are very pleased that our caregiver was on site with you so quickly and was able to provide trustworthy care. We would like to thank you very much for your appreciation and will be happy to answer any questions you may have about care in the future.
5.00 out of 5
Excellent
Recommendation
Ms. Maria and Ms. Rita were selected and recommended to us during our first interview. We chose Ms. Maria because she is very compassionate and met all the care requirements. She made sure that my mother never felt sick in her presence. Thanks to MCF, my mother is grateful that I provided her with top notch care instead of placing her in a nursing home. Thank you!
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Customer review & rating for:
My Care Friend
04/21/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your positive evaluation and trust in our services. We are very pleased that Ms. Maria met your requirements and provided compassionate and professional care for your mother.
5.00 out of 5
Excellent
Recommendation
So far we have used the services of Polish caregivers at your company for a long time. Unfortunately, this time has already come to an end, because our father passed away. One thing is for sure. The time he spent with the caregivers who took care of him was peaceful and happy. Dad was grateful to have such professional people by his side at the end of his life. Thank you for everything! :)
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Customer review & rating for:
My Care Friend
04/19/2023w.
My Care Friend Comment from My Care Friend:
Thank you for sharing your positive experience with our company and for trusting us to care for your father. We are glad to hear that our Polish caregivers were able to bring peace and happiness during his final days. Our sincere condolences go out to you and your family during this difficult time.
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* All reviews and experiences about My Care Friend are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/25/2021  |  Last update: 02/23/2024   |  Report profile

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